STORE POLICY

 

WARRANTY

All products are sold with their respective manufacturer’s warranty. Please note the warranty periods and services vary by manufacturer and product.

Using commercial products in a non-commercial setting would most likely void your homeowner's insurance and the equipment manufacturer's warranty.

 

PRODUCT IMAGES

We try our best to provide the product images to our customers. However, some of the images may include optional accessories or features, or may be an image of a similar product. Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

 

IN-STORE PRODUCTS

Some items are listed online and available for purchase in-store only. Online price and item description for in-store items are approximates. You will be charged the current in-store price at the time of purchase.

 

USA STATE SALES TAXES

Please note that Win Depot charges state sales taxes on orders to New York and New Jersey at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and Win Depot in no way benefits from this and directly pays this amount collected to the state.

 

SHIPPING

We ship to lower 48 contiguous United States. We do not ship to Hawaii, Alaska, U.S. territories, PO Box, APO, FPO & DPO Addresses. Most of your shipments will arrive via USPS, UPS, or FedEx. Oversized & large items will be delivered by freight carriers.

  • Lift-gate Service
    If your shipping address does not have a loading dock or tractor-trailer access, you must choose lift-gate service during checkout. A liftgate safely unloads heavy items over 75 pounds to the curbside, then it's your responsibility to move product inside.
  • Shipping Rates
    New York City boroughs: spend over $75 and shipping is free.
    Other 48-states: standard shipping rates apply.
  • Store Pickup
    We'll contact you when your order is ready for pickup. Handling time is usually within the same day. Bring to the store:
    1. Bring your government-issued photo ID matching the name on the order or the name of the authorized pickup person
    2. The credit card used for the purchase (if a credit card was used)
    3. Your order number

 

PAYMENT METHODS

We do not accept checks drawn on foreign checking accounts. We do not accept foreign cash.

An order will be placed on hold until payment has been received. Once payment is cleared, the order will be released to process for shipment or pick up.

Win Depot locations accept:

  • Credit & debit cards: American Express, Discover, Mastercard, Visa
  • Mobile Payment (Apple Pay, Google Pay)
  • Cash
  • For check, money order, ACH and wire transfer payment, please contact our sales department at 718-433-1999. 
    • Checks are held for 5 business days while they clear.
    • A holding period is not required if a certified/bank check is provided.
    • ACH and Wire transfer orders will be released as one as payment is received, with a minimum of 2 - 3 business days to receive payment.

windepotstore.com accepts:

  • Credit & debit cards: American Express, Discover, Mastercard, Visa
  • PayPal

 

CANCELLING AN ORDER

If you change your mind about an order placed on windepotstore.com, please contact us as soon as possible to determine refund eligibility. Once an order has been shipped, it cannot be canceled.

 

ONLINE STORE RETURN POLICY

windepotstore.com offers an exclusive 14-days return policy. If 14-days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returned merchandise must be unused and accompanied by the original sales receipt, original box, UPC code intact and all packaging material (instruction, manuals, etc.). You'll also need the receipt or proof of purchase.

To start a return, you can contact us. Items sent back to us without first requesting a return will not be accepted.

Restocking Fees:
windepotstore.com may charge a restocking fee of 20% of purchase price paid, plus applicable sales tax.

Shipping:
The customer is responsible for the cost of shipping the items back to us.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

  • Gift cards
  • Products that have been used or damaged
  • Products that are not in their original packaging
  • Products that have been purchased on sale or clearance
  • Custom-made and fabricated items have been produced for the cancelled order, no refund will be issued.
  • Special Order products and products shipped direct from the manufacturer are final sales, most items are not returnable. For item(s) that can be returned, it will be subject to a restocking charge as per manufacturer.
  • Due to the agreed upon financing terms between the customer and financial institution, all lease purchases are final and not subject for return.

In-Store Return Policy:
The return policy for in-store purchases may differ from the online return policy. Please check the return policy at the time of purchase.



If you have any questions about our store policy, please contact us.

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