Customer Service

To track your order status online, please sign in to your account at windepotstore.com. Once logged in, you can view your order history and check the current status of your orders.

Please note that an account must be created either before or during checkout. If an account is created after an order has been placed, previous orders will not be linked to the account.

For assistance with in-store orders, please contact us directly.

Store credit may only be redeemed for in-store purchases.

Please ensure that your billing information has been entered correctly. Some banks may automatically decline or block large transactions. If this occurs, we recommend contacting your card issuer for further assistance.

Most in-stock orders are processed and shipped within 2-4 business days. Please note that backordered items may require additional processing and shipping time. In-store pickup orders are typically processed the same day.

No membership is required to shop at Win Depot. Our store is open to all customers, and you are welcome to make purchases without enrolling in a membership program.

We are closed the following days:

• New Year's Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day