Customer Service
We're Here to Help
Email us your questions about products, orders and more via contact us page. Or call us at 718-433-1999.
Win Depot offers a large selection of restaurant equipment and supplies, not everything found in store is available online.
Store Locations
Win Depot Restaurant Equipment Center
42-38 Northern Blvd., Long Island City, NY 11101
Tel: 718-433-1999 | Fax: 718-433-0700
Frequently Asked Questions
How to track my order status online?
To track your order status, simply sign into your account on windepotstore.com. You will be able to view your order history and the status of your orders. Please note that you must register an account either before or during checkout. If you create an account after placing an order, previous orders will not be associated with your account. For in-store orders, please call us for assistance.
Can I use store credit online?
Store credit is available for in-store use only.
What should I do if I encounter transaction errors at checkout?
Ensure that your billing information is entered correctly. Some banks may automatically block large transactions. If this happens, please contact your card issuer for further assistance.
What is the Handling Time?
Most in-stock orders are processed and shipped within 2-4 business days. Backordered items may take longer to process and ship. In-store pickup orders are typically processed the same day.
What is the Return Policy?
You can find our return policy at this link Return Policy.
What is the Shipping Policy?
You can find our shipping policy at this link Shipping Policy.
How can I apply for tax exemption at Win Depot?
Tax exemption is available for in-store purchases only. To apply, please reach out to our team, and we'll guide you through the application process.
Do I need a membership to shop at Win Depot?
No, our store is open to everyone. You don't need a membership to shop with us.
Special offers
Special offer is exclusively applicable to smallware items and cannot be used in conjunction with any other promotions, discounts, or memberships. Please note that equipment and custom fabrication are not included in this offer. There may be additional exclusions, and we encourage customers to inquire at our store for further details.
What is the restocking fee for Win Depot?
For details on our restocking fee, please refer to our Return Policy.
What are Win Depot's holiday closures?
We are closed the following days:
- New Year's Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Where can I buy equipment replacement parts?
We recommend purchasing equipment replacement parts from Parts Town. They offer a wide range of high-quality parts for various equipment.
If you need help with buying replacement parts, please contact us. Our team is here to assist you with any inquiries or support you may need.
